To all of our valued customers,
COVID-19 continues to be a time like no other. Not just in Canada, but the world is living through. Canada Vapes has been monitoring the situation and following the ever-changing guidelines set by our Government. The health and safety of our employees, customers, and our communities remain our top priority during this time.
Following the government guidelines, our retail location remains temporarily closed to the public. We continue to do all we can to support our customers through our online store.
Our online staff is our top priority, and we are staying in close contact with health authorities and have implemented several enhanced safety protocols. These protocols include work shifts with no more than 2-3 employees on-site with staggered shifts, workstations, and lunches to maintain physical distancing as well as staff working from home where possible. We are frequently disinfecting/sanitizing our equipment and the entire facility, as well as increased hand washing. All staff are wearing disposable protective clothing, head coverings, shoe coverings, gloves, and masks.
We are thankful for your patronage at Canada Vapes and we are doing everything we can to ensure our customers receive your vaping products as quickly as possible. Due to the impact of COVID-19, the increase in online orders, and the stringent protocols we have put in place in our warehouse, processing your orders may take slightly longer than our normal processing time. We are also experiencing longer delivery time frames from Canada Post.
Canada Post has advised us that due to heavy incoming parcel volume that delays are to be expected and can take up to 4 days longer than usual to arrive at their destinations. For more information from Canada Post regarding the delivery of your packages, please click HERE.
We are doing everything we can to get your orders to you as quickly as possible and we appreciate your patience during this time. We continue to research ways to serve you better and quicker and will keep you updated on any changes we may implement.
Due to increased order sizes and the increased challenge of getting some hardware from suppliers, we have continued to limit some of our hardware. Specifically, all starter kits under $50 have a maximum of 2 kits per order, and all coils are maxed at 3 per order.
Again, we want to thank you for your continued support, and we wish everyone health and safety during these challenging times.
Thank you,
Team Canada Vapes
