SMOK Novo X Troubleshooting

Need help troubleshooting your SMOK NOVO X vape device?

The Smok Novo X is a popular pod system known for its compact design and reliable performance. However, users may occasionally encounter issues. This guide compiles the best troubleshooting tips to help you address common problems with your Smok Novo X.

Issue: Device Not Firing

Steps to troubleshoot:

1. Check the Charge: Ensure your device is fully charged.
2. Inspect the Pod Contacts: Remove the pod and examine the contact points. Clean any e-liquid residue that might be obstructing the connection.

Issue: Device Not Charging

Steps to troubleshoot:

1. Verify the Cable: Ensure you’re using the correct micro USB cable.
2. Proper Connection: Check that the cable is properly inserted into both the device and the charging port.
3. Inspect for Damage: Examine the cable and ports for any signs of damage. Ensure there is no debris in the charging port. Clean it gently with a toothpick if necessary.
4. Test the Cable: Try charging another device (like a phone) with the same cable to confirm it works.

If these steps don’t work, your device might need professional servicing. Contact customer support for further assistance.

Issue: Device Leaking

Possible causes and solutions:

1. Cracked Plastic:

   • If the device has been dropped or subjected to physical stress, inspect the pod for cracks. Even small, unseen cracks can cause leaks.
   • Avoid exposing the device to freezing temperatures, as this can cause the plastic to crack.

2. Overfilling:

   • Do not fill the tank beyond the max fill line. Overfilling can cause e-liquid to leak out of the top.

3. Silicone Stopper Issues:

   • Ensure the silicone stopper is properly sealed. If it’s missing or not seated correctly, e-liquid can leak from the fill hole.

4. Prolonged Storage:

   • Avoid storing the device filled with e-liquid for long periods. If not in use for more than 24 hours, empty the tank to prevent leaks from saturated coils.

5. Pressure Changes:

   • Changes in pressure, such as flying or traveling to high altitudes, can cause leaks. Empty the device before such activities to prevent leakage.

6. Overheating:

   • Do not leave the device in a hot environment, such as a vehicle in the summer. Overheating can cause the e-liquid to expand and leak through seals or airflow holes.

7. Freezing:

   • Avoid leaving the device in freezing temperatures. Cold can make plastic parts brittle and more prone to breaking. Store the device between +10 to +25 degrees Celsius.

Issue: The device produces little or no vapor.

Steps to troubleshoot:

1. Check Battery Charge: Ensure your Smok Novo X is fully charged. A low battery can lead to weak vapor production. Connect it to a power source and charge it until full.
2. Inspect the Pod Connection: Make sure the pod is properly seated in the device. Remove the pod, check for any obstructions or debris on the contacts, and reinsert it securely.
3. Replace the Coil: The coil may be burnt out or damaged. Replace the pod or coil with a new one if you’ve been using it for a while.
4. Adjust Wattage Settings: The Smok Novo X allows you to adjust wattage settings. Ensure the wattage is set appropriately for your coil. Higher wattage settings can produce more vapor.

Issue: The vapor lacks flavour or tastes off.

Steps to troubleshoot:

1. Clean the Pod: Residue buildup can affect flavour quality. Rinse the pod with warm water and let it dry completely before refilling it with e-liquid.
2. Use Fresh E-Liquid: Ensure you are using fresh e-liquid. Old or expired e-liquids can lose their flavour.
3. Adjust Wattage Settings: Different e-liquids may perform better at different wattage settings. Experiment with adjusting the wattage to find the best flavour.
4. Replace the Pod or Coil: Over time, pods and coils can degrade and affect flavour. Replace them regularly to maintain good flavour quality.

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Do you have any additional troubleshooting tips or problems with your SMOK NOVO X?  If so, please contact us and we would be happy to help you and add your issue to our SMOK NOVO X Troubleshooting Guide!

Other Resources:

SMOK NOVO X Review

SMOK NOVO X Instruction Manual Download